Shipping policy

Shipping Policy

Thank you for visiting and shopping with us. The following terms and conditions constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Worldwide Shipping on all orders.

• Estimated Delivery Time: 5–12 business days depending on your location.

• Note: Delivery delays can occasionally occur due to customs processing, holidays, or postal service delays.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours, allowing you to monitor your package's journey in real-time.

4. Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact our support team immediately. Please save all packaging materials and damaged goods before filing a claim, and send us a photo of the damaged item so we can arrange a free replacement for you.

Questions?

If you have any questions about the shipping of your order, please do not hesitate to contact us at [info@auragoodsstore.com].